Advocating for New Mexico’s older and disabled adults.

Residents, their families, friends, and caregivers entrust long-term care and nursing facilities to provide safe environments that meet standards of care and provide a quality of life. If ever they fall short, the Long-Term Care Ombudsman offers an avenue for expressing and resolving concerns.

Our advocates visit assisted living facilities and nursing homes on a regular basis, providing valuable services that help residents by:

• Advocating for rights
• Investigating complaints
• Exploring solutions
• Ensuring quality of care

To report facility abuse, neglect, or exploitation, call our hotline or click link below:

CALL TO REPORT Abuse, Neglect, Exploitation
1-866-451-2901

More Resources and Information

Download the Brochure:

For questions or concerns regarding long-term care facility licensing and regulation, please visit the New Mexico Health Care Authority, Department of Health Improvement at hca.nm.gov/division-of-health-improvement.